Posh Casino Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Posh's online casino services in Canada. They describe the relationship between you and us, including account responsibilities, deposit and withdrawal processes, and how promotions work. By registering or playing you accept these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We require accurate, up-to-date personal information and may suspend or close accounts where information cannot be verified. Each player is normally permitted one account unless otherwise approved by us.

Eligibility requirements

Only users who meet local legal requirements may register and play. You must be at least 18 years old and eligible under the laws where you reside. Players are responsible for ensuring online gambling is permitted in their province or territory. We may restrict registration from certain jurisdictions and will carry out identity and age verification checks before enabling play or processing withdrawals.

Acceptable platform use

Use the platform lawfully and fairly. Prohibited conduct includes fraud, collusion, multi-accounting, chargebacks, and attempts to manipulate games or promotional mechanics. We reserve the right to investigate suspicious activity and to suspend, limit or close accounts where abuse is suspected. You must not use our services for money laundering or other illegal purposes.

General bonus and promotion rules

Promotions are subject to separate terms that form part of these Terms and Conditions. Eligibility, wagering contributions by game type, max bet limits during bonus play, and expiry periods vary by offer. Bonuses are generally limited to one per person, household, IP address or device unless the promotion states otherwise. We may withhold, cancel or reclaim bonus funds and any associated winnings if we reasonably suspect abuse or non-compliance with promotion rules.

Deposits and withdrawals

Deposits

We accept a range of payment methods suitable for Canadian players. Minimum deposit amounts and available methods may vary. Deposits are usually credited instantly but may be subject to verification checks. Banks or payment providers may charge fees that are outside our control.

Withdrawals

Withdrawals require successful identity verification and may be subject to security checks. Processing times and minimum or maximum withdrawal limits depend on the chosen method and may be adjusted for risk or regulatory reasons. Large balances may be paid in instalments. We may refuse or delay payments where we reasonably suspect fraud, disputed transactions, or contravention of these terms.

Dispute resolution

If you have a complaint, contact our support team with full details and any supporting documents. We will review and respond as promptly as reasonably practicable. Where a dispute cannot be resolved by our support team, you may request escalation and we will provide details of our internal dispute process. Further legal remedies remain available under applicable law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and may be communicated by email. Continued use of our services after changes are published constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account.