Posh Casino Privacy Policy

This Privacy Policy explains how Posh collects, uses, stores, and protects the personal information you provide when you create an account, play games, deposit or withdraw funds, or otherwise use our online casino and related services in Canada. We take privacy seriously and aim to be clear about the types of information we collect and how you can manage your data.

Types of data we collect

We collect information needed to operate your account, process payments, and maintain a safe service. Collected data falls into three main categories: personal data, technical data, and transactional data.

Personal data

Personal data includes information you provide when registering or verifying your account, such as full name, date of birth, email address, telephone number, residential address, government ID for KYC, and any documents uploaded to verify identity or address. We also record communications with our support team.

Technical data

Technical data covers information automatically collected when you use our site or mobile interface. This can include IP address, device type, browser and operating system details, mobile identifiers, game-play activity, session times, and location data where required for compliance or security. We use this data to keep the platform secure and to deliver a stable service.

Transactional data

Transactional data relates to deposits, withdrawals, bets, wins and losses, payment methods, payout history, and any bonus or promotion transactions attached to your account. This information is necessary for payment processing, accounting, and anti-fraud checks.

How we use your information

We use personal, technical, and transactional data to: create and manage your account; process deposits and withdrawals; verify identity for KYC and anti-money-laundering controls; detect and prevent fraud; provide customer support; comply with legal obligations; and improve our services. We may also use aggregated or anonymized data for analytics and platform performance monitoring.

Data protection practices

We protect your information using industry-standard measures, including encrypted connections (TLS), secure storage, access controls, and regular security reviews. Access to personal data within our organisation is limited to staff who need it to perform their duties. While we work to keep your data secure, no online service is entirely risk free.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember preferences, support account sessions, measure site usage, and deliver relevant content. You can manage cookie settings through your browser, but blocking certain cookies may affect the functionality of the site and your ability to log in or play.

User rights

As a resident of Canada, you have rights to access, correct, or request deletion of your personal information where applicable. You can also object to certain processing, request restriction of processing, and lodge a complaint with a privacy authority if you believe your rights have been violated.

Access, correction and deletion of data

To request access, correction, or deletion of your data, contact our privacy team. We will verify your identity before processing requests and respond in a timely manner. Note that we may retain certain records where required for legal, tax, or security reasons.

Information sharing and third parties

We share information with trusted third-party service providers who help with payments, identity verification, fraud prevention, hosting, and analytics. We only share what is necessary and require these providers to protect data in accordance with this policy. We may also disclose information to comply with legal obligations or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on the site and note the effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

If you have questions or privacy requests, contact us at [email protected].